Returns & Exchanges
At Nina Brittle, we take pride in the quality of our handcrafted treats; if your order arrives damaged or incorrect, please contact us within 7 days for a replacement or refund. Due to the perishable nature of our food products, we cannot accept returns for change of mind.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue with your brittle.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect items to help us verify the claim with our courier.
Review Process
Our team will review your request within 48 hours to determine if a replacement or a full refund is appropriate.
Resolution
Once approved, we will ship out a fresh batch of brittle immediately or process a credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing